About the Author
Disha is an IIM Calcutta alumnus and has spent over a decade with corporate giants like Paytm.com, Yatra.com and Mentor Graphics. She is currently a senior leader with Amazon India. Besides her corporate career, Disha loves to write and has authored many books.
Disha is an IIM Calcutta alumnus and has spent over a decade with corporate giants like Paytm.com, Yatra.com and Mentor Graphics. She is currently a senior leader with Amazon India. Besides her corporate career, Disha loves to write and has authored many books.
Mr. Excuse
“The whole world is a
conspiracy.”
It was my first experience as a
manager. Mr. Excuse was part of my team. As soon as the deadlines
approached, Mr. Excuse was ready with a new set of excuses.
I had just too much to do.
Mr. X did not cooperate with me
and hence I could not prepare this document.
I believe that I was born to
climb Mt. Everest. Can you assign this work to someone else?
I did not get a written email
from you. So, I did not start the work.
This assignment is going to take
long. So, I decided to de- prioritize it.
Requirements were not clear.
I had to leave early because my
wife’s uncle’s son’s granddaughter was moving houses. And of course... I had to
pitch in.
Etc., etc., etc.
Mr. Excuse had no dearth of
reasons why his work was never done on time. Even the Delhi government’s
odd-even scheme was not spared as an excuse for making him late for work. A
part of me wanted to empathize with him for the nthe time. The other part wanted to yell at him and tell
him he was not paid to give excuses but deliver results.
Why had he been sleeping till the
last minute only to come and tell me it could not be done?
Because of this stupid person, I
too am going to miss out on my promotion.
Are we working like the Planning
Commission that he wanted an elaborate documentation before starting his work?
Does he think he is the only poor
guy who has been chosen by the Almighty to be loaded with work?
I boiled with anger until steam
practically poured out of my ears. I had a twin problem at hand; finding a way
to get things done on an urgent basis and managing Mr. Excuse.
I found a way to create a culture
of accountability and ownership in the team like this:
Tip# 1 Give him the
bene t of doubt, but only once.
It is so important to first know
if the person’s concern is really genuine or if he is simply taking advantage
of your genuineness. If it is the former, give him the bene t and try to and a
solution to his concern. If it is the latter, kick yourself for being too nice
with this person on earlier occasions. You can give someone the bene t of
doubt, but only once. Being too nice can be a problem, especially if the other
person isn’t so.
Tip# 2 Ask probing
questions.
One of the most common excuses
people make is to pass
the buck onto someone else.
Mr. X did not hand over the le on
time. And so, I am delayed now.
Ask questions like: Did you
follow up with Mr. x instead of patiently waiting for him to get back? If you
did not receive the document on time, what action did you take?
Why did you not escalate the
matter right then so that some corrective action could have been taken well in
time?
One of my colleagues came from a
bureaucratic organization where there were set processes for every small thing.
When he joined us, he was confused about how he could move forward without
proper documentation and with mere discussions taking place on a white board.
It was only when I delved into his reason for giving excuses that I realized
this and coached him for adapting to how things worked at our organization.
Asking the right questions does
two things — first, it implicitly conveys your dissatisfaction and second,
makes you figure out if the reason being given is really justified or a mere
excuse. Delve deeper than just accepting anyone’s words at face value.
Tip# 3 Stop tolerating
excuses and express dissatisfaction. Okay, so you figured out that the person
was only taking
advantage of your kindness.
Stop tolerating the excuses right
then and there. Express your dissatisfaction to him.
I had a member in my team who was
ill practically every week. This impacted our timelines. But then how could
someone fall ill every week and yet keep sharing weekend party pictures on
Facebook? On one such post, I could not resist commenting, “Seems you are all
set to now take on the world. How about some deliverables next week?”
A friend of mine works in a bank
and had a month-end closing cycle where she was bombarded with work. The Mr.
Excuse in her team would walk up to her and cite some or the other reason
for taking leave around that time. Sometimes it was his wife’s relatives coming
home, sometimes the kid’s exam and sometimes ‘personal’ work.
One day, my friend decided she
could not take this anymore and told Mr. Excuse how she was really
banking on him to deliver, and how his absence put extra pressure on everyone
else in the team. She politely asked him to not schedule personal appointments
around the month end.
Unless you express
dissatisfaction, do not simply assume the other person would fall in line. Tell
the other person how his lack of ownership can impact his future ratings and
the projects you can possibly assign to him. Cite examples of how some of his
peers had been in similar situations and had managed to and their way through.
Motivating through the examples of peers can set the expectation and put the
message across.
Final Tip When Nothing
Else Works: Mr. Excuse just figured out he had not been included in a
critical project that he wanted to be a part of. He walked up to his boss to
ask the reason. His boss gave him the excuse, ‘I did not want to overburden
you. I see you are already overworked and missing deadlines.’
If you have ever worked in a corporate world, you are likely to have been confounded by some of its more curious characters – the sentimental dame with her sappy reminiscing, the bumbling accountant who can never seem to figure it out on his own and the freshly minted management graduate who is a walking encyclopedia – to name just a few.
Getting along is not always easy. But don’t lose hope just yet. Corporate Avatars tackles the oddities at the workplace in an exhilarating read, giving you just the smart essentials you need to survive such folk and make your way up the ladder.
Spirited and saucy, this undeniably helpful book reveals the quirks of more than 40 colorful personalities you are likely to meet at the workplace. It is the perfect compass with which to navigate the rough seas of the business world.
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